CreatePad
How to request deletion
By email
- Email support@createpad.ai with the subject "Delete my data".
- If you bought credits, include your Google Play order number. It starts with "GPA." and is in your Google Play purchase receipt email.
- If you never bought credits, tell us your phone model and roughly when you used the app.
- We find your records, delete them, and reply within 30 days.
This works even if you have already uninstalled the app. Because we do not know your name or email address, the order number is the surest way for us to find your records. Without one, we may not always be able to match your request to your anonymous records, but we will do our best.
What we delete
- Your anonymous user ID
- Your credit balance and credit history
- Sign-in records
- Generation records (which templates you used, when, and the result status)
Uploaded photos are already deleted right after your image is generated. Any generated images still on our servers are deleted automatically when they expire, within 7 days.
What we keep, and for how long
| Data | How long we keep it |
|---|---|
| Purchase and ad-reward records | As long as needed for refunds, fraud prevention, tax and accounting |
| Generated images on our servers | Until they expire, within 7 days |
| Server logs | 7 days |
| Copies held by OpenAI | Up to 30 days, for abuse monitoring, under OpenAI's API data policy |
| Data collected by Google AdMob | Under Google's own retention rules. Reset or delete your advertising ID in your phone's Android settings |
Before you delete
- Unused credits are lost after deletion and cannot be restored.
- Save any images you want to keep to your phone's gallery first. Images already in your gallery are not affected.
- Uninstalling the app is not enough. It removes the app's data from your phone, but not the data on our servers. Email us as described above to delete server data.
For full details, read our Privacy Policy.